Shipping Policy
At Stalele.com, we are committed to providing you with a seamless and reliable shipping experience. Our Shipping Policy outlines the details of our delivery services to ensure transparency and customer satisfaction.
Free Shipping
We offer free shipping on all orders, allowing you to shop with confidence without worrying about additional costs.
Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- You will receive a confirmation email with tracking information once your order has been shipped.
Estimated Delivery Time
- For most locations in Australia, delivery typically takes 5-10 business days from the date of dispatch.
- Please note that delivery times may vary slightly depending on your location and external factors such as public holidays or unforeseen delays.
Shipping Carriers
We partner with reputable carriers to deliver your orders safely and efficiently. The specific carrier used for your shipment will be indicated in your shipping confirmation email.
Track Your Order
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website and monitor its progress until it reaches your doorstep.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damage, please contact us immediately at service@stalele.com or call us at +86 175 5009 8851. We will work diligently to resolve any problems and ensure your satisfaction.
Return Address
In case of returns, please send items back to the following address:
Yueqing Xingyun Trading Co., Ltd.
Room 1404, Building 5, Haian Mingzhu Garden, No. 1188 Xuyang Road, Chengdong Street, Yueqing City, Wenzhou, Zhejiang Province, China (For office use only)
Customer Support
Our customer service team is available 24/7 to assist you with any questions or concerns related to shipping. We are here to ensure your shopping experience with us is nothing short of excellent.
Thank you for choosing Stalele.com. We look forward to serving you with high-quality products and reliable service.
