Return and Exchange Policy

At Stalele.com, we are committed to ensuring your complete satisfaction with every purchase. Our Return and Exchange Policy is designed to make the process as smooth and hassle-free as possible.

Free Returns and Exchanges within 30 Days

• We offer a 30-day window for returns and exchanges from the date of delivery.
• Products must be returned in their original condition, unused, and in their original packaging, including all accessories and documentation.
• To initiate a return or exchange, please contact our customer service team at service@stalele.com or call us at +86 175 5009 8851.

Return Address

All returns should be sent to the following address:

Yueqing Xingyun Trading Co., Ltd.
Room 1404, Building 5, Haian Mingzhu Garden, No. 1188 Xuyang Road, Chengdong Street, Yueqing City, Wenzhou, Zhejiang Province, China (For office use only)

Process for Returns and Exchanges

1. Contact Us: Reach out to our customer service team to request a return or exchange.
2. Receive Authorization: You'll receive instructions and a return authorization if applicable.
3. Ship the Item: Send the item back to us using the provided instructions. Please retain proof of postage until we confirm receipt.
4. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or send a replacement item as per your request.

Refunds

• Refunds will be issued to the original payment method within 7-10 business days after we receive the returned product.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exclusions

This policy excludes certain items that may not be eligible for return or exchange, such as clearance items or products specified as non-returnable at the time of purchase.

Customer Support

Our customer support team is available 24/7 to assist you with any questions or concerns regarding your order. We are here to ensure your shopping experience with us is nothing short of excellent.

Thank you for choosing Stalele.com. We appreciate your trust and are dedicated to providing you with quality products and outstanding service.