Payment Policy

At Stalele.com, we strive to make your shopping experience as seamless and secure as possible. Below is an overview of our payment policy to ensure transparency and efficiency.

Accepted Payment Methods

• Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• PayPal: You can also choose to pay via PayPal for a secure and convenient checkout process.
• Bank Transfers: For larger transactions or corporate orders, bank transfers can be arranged upon request. Please contact us at service@stalele.com for more information.

Currency

All transactions on Stalele.com are processed in Australian Dollars (AUD). If you are purchasing from outside Australia, please note that currency conversion fees may be applied by your card issuer or bank.

Payment Security

We prioritize the security of your financial information. Our website uses SSL encryption to protect your payment details during transmission. Additionally, we comply with industry standards to safeguard your personal and payment information.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing the details of your purchase. Please check this email to ensure all information is correct. If you do not receive a confirmation email, please contact our customer service team.

Troubleshooting Payment Issues

If you encounter any issues during the payment process:

1. Verify that your payment details are correct.
2. Ensure that your card is not expired and has sufficient funds.
3. Contact your bank or card issuer to rule out any holds or issues.
4. If problems persist, reach out to our customer support team at service@stalele.com or call us at +86 175 5009 8851.

Refunds

Please refer to our Return and Exchange Policy for information on refunds. Refunds are typically processed within 7-10 business days after the return is received and inspected.

Contact Us

For any questions or concerns regarding payments, feel free to contact our customer service team:

• Email: service@stalele.com
• Phone: +86 175 5009 8851

Thank you for choosing Stalele.com. We appreciate your trust and are committed to providing you with a safe and enjoyable shopping experience.